It’s long been acknowledged that the key to a successful business is the relationships between staff and clients.
People do business with people after all.
And that’s certainly an ethos that sits at the very heart of Mullen Stoker, the Durham-based chartered accountancy and IT firm, as director Stephen Green explains…
When Mullen Stoker founders Neil Mullen and Gary Stoker launched their accountancy and IT firm 11 years ago, they were determined to do things differently.
They wanted to created a firm that put honesty, integrity and the personal touch at the heart of their client offering – a business that was built on relationships.
And that’s exactly what they’ve achieved.
Many of their clients – which range from sole traders to SMEs and large corporates – have been with them from day one. And the new business the Mandale Business Park firm brings in is usually through recommendation and word of mouth.
Director Stephen Green said: “We like to think that at Mullen Stoker we do things differently.
“It’s not about the thrill of the chase or making promises we don’t stick to. It’s about looking after our clients from day one, with the personal touch that we were determined would be at the heart of every client relationship.
“For us, it’s not about our clients feeling valued at the start – it’s about them feeling loved all the time. They have a dedicated contact from day one, and no matter when they need to speak to that person, they are available.
“People do business with people after all and that’s something we never lose sight of. We pride ourselves on the fact that when a client comes to Mullen Stoker they stay with us and have no hesitation in recommending us to their own friends and work colleagues.
“That’s something that cannot be underestimated.”
Dave Gardener, owner of long-term Mullen Stoker client Peter Dodd Funeral Directors in Sunderland, said: “Mullen Stoker are fantastic because they speak my language which is so important.
“They make the whole process so simple for me which is great because it is a minefield and there are so many areas we have to keep on top of.
“I always feel like nothing is too much trouble for them, that they’re always happy to go above and beyond for us and are on the other end of the phone if we have any questions we need help with.
“It’s for that reason that I would class them as friends as well as our accountants and for a small business like ours, that is crucial.”
Mullen Stoker was founded in 2020 and provides specialist accountancy and IT services. It currently employs 15 people with further plans to grow in 2021.